Refund policy

 

Refund Policy

Eligibility for Refunds:

• Refunds are available for products returned within 20 days of purchase.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

How to Request a Refund:

1. Contact our customer service at info@riaddesaromes.com
2. Provide your order details, including proof of purchase.
3. Follow the return instructions provided by our team.

Refund Process:

• Refunds will be issued back to the original payment method after receiving and inspecting the returned product.
• Shipping costs are non-refundable.

Damaged or Defective Products:

• If your product arrives damaged or defective, please report this within 24 hours of receipt. We will offer a replacement or full refund after verifying the issue.