Shipping policy

Shipping Policy

Processing Time

• Orders are processed within 3-5 business days of receiving payment.
• Customized or pre-order items may require additional processing time, which will be communicated at checkout.

Shipping Methods and Costs

• We offer standard and expedited shipping options through trusted carriers.
• Shipping costs are calculated based on your location, chosen method, and order weight.

Delivery Time

• Delivery times may vary based on your location or unforeseen circumstances (e.g., weather conditions, carrier delays).

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Delivery Issues

• If your order is delayed or lost, contact our customer service team at info@riaddesaromes.com for assistance.
• We are not responsible for packages lost due to incorrect shipping addresses provided during checkout.

Undeliverable Packages

• If a package is returned to us due to an incorrect address or refusal to pay duties/taxes, the customer will be responsible for re-shipping fees.

Contact Us
For any shipping-related inquiries, please contact us at info@riaddesaromes.com